Only authentic, most qualified, trustworthy, and good track record sellers are the partner of our ticketing exchange network and are verified for high-class ticket service. We can guarantee that tickets sold on our network will be authentic, legitimate, and arrive on time for the event, you will get exact same tickets that you have ordered or comparable alternatives. If the event is canceled, your ticket will be completely refundable. If we stay less than these expectations, you are fully covered by our 100% money-back guarantee.
NFL Ticket Exchange guarantees that the following will be true for all event tickets ordered through our NFL Marketplace:
All NFL tickets will be legitimate tickets, and fully valid for entry.
All tickets sold on NFL Ticket Exchange are guaranteed to be authentic, and valid for access to the applicable NFL event or amenity (e.g. parking or hotel accommodations). Contact your ticket seller immediately if the venue says there’s a problem with your tickets. You’ll need to provide evidence of invalidity from the venue if they can’t resolve the issue. NFL Ticket Exchange requires this evidence so we can obtain a refund from your ticket seller. The evidence could range from a letter from the venue or even simple email identifiability from venue personnel that verifies there was a problem scanning the tickets.
The tickets you receive will be the ones you requested, or you will get better.
NFL Ticket Exchange expects the sellers who list tickets on our marketplace to provide the seating they advertise, or else provide equal or superior seating. Sellers are expected to contact customers proactively to confirm any significant seating changes to the section and row of a ticket order. If you receive a ticket substitution that you’re unhappy with, please contact Ticketing Network immediately. We’ll investigate the issue on your behalf to find a mutually agreeable solution for you and your seller.
Your tickets will arrive before the event.
All physical deliveries are made to the shipping address that was entered during checkout. We guarantee that the tickets will be shipped in sufficient time so that at least one delivery attempt is completed before the event occurs. Please note that you are personally responsible for being available to receive the ticket package when a delivery attempt is made. NFL ticketing network will help coordinate your compensation with the ticket seller in the rare case that tickets aren’t shipped or delivered in time for the event.
If an event is permanently canceled, a refund will be issued.
NFL ticketing network will coordinate with the selling broker to provide a full refund of the ticket order, excluding delivery fees, in the event of a cancellation. The ticket seller may require you to return hard-stock tickets before they’ll issue a refund.